Warranty Policy
Warranty Policy
RESIDENTIAL WARRANTY
Poignees D'Amour Hardware stands behind all of our brass products with a lifetime guarantee on material and workmanship. In addition, the internal mechanisms, including all locks, latches, etc., are guaranteed for 10 years from the date of sale to the original user. Poignees D'Amour Hardware will repair or replace the defective product or parts that fall within these guidelines. When necessary, a proof of purchase dated within the warranty period may be required. The patina finish applied to our brass products is known as a “living finish” which means it will change with time, touch, climate, etc. Because each product will be exposed to a varying set of conditions, we do not warranty the finish of our products. Poignees D'Amour Hardware must be installed, removed and/or reinstalled by a professional hardware installer or all warranties are void. Internal mechanisms provided by Poignees D'Amour Hardware but manufactured by companies other than Poignees D'Amour Hardware including locks, latches are guaranteed for one year from the date of sale to the original user. This warranty is the sole and exclusive remedy.
Poignees D'Amour Hardware stands behind all of our brass products with a lifetime guarantee on material and workmanship. In addition, the internal mechanisms, including all locks, latches, etc., are guaranteed for 10 years from the date of sale to the original user. Poignees D'Amour Hardware will repair or replace the defective product or parts that fall within these guidelines. When necessary, a proof of purchase dated within the warranty period may be required. The patina finish applied to our brass products is known as a “living finish” which means it will change with time, touch, climate, etc. Because each product will be exposed to a varying set of conditions, we do not warranty the finish of our products. Poignees D'Amour Hardware must be installed, removed and/or reinstalled by a professional hardware installer or all warranties are void. Internal mechanisms provided by Poignees D'Amour Hardware but manufactured by companies other than Poignees D'Amour Hardware including locks, latches are guaranteed for one year from the date of sale to the original user. This warranty is the sole and exclusive remedy.
COMMERCIAL WARRANTY
We offer a 10 year warranty on the brass products and a 5 year warranty on the internal mechanisms. We do not warranty patina finish which is a living finish and will wear dependent on use and location. Poignees D'Amour Hardware will not assume liability for any labor charges regarding the removal or re-installation of the products; nor will we cover any freight, postage, or handling expense related to the product. Damages caused by accident, misuse, abuse, or improper installation are not covered by this warranty.
WARRANTY RETURNS
All warranty work must be pre-authorized by Poignees D'Amour Hardware prior to return. A Return Goods Authorization (RGA) must be
issued prior to any hardware being returned.
SHIP TO
H No 141/A (1) Near Ganesh Temple, New wada, Agarwada, 403512
Pernem Goa, India
Email: customerhappiness@miandgei.com
Email: customerhappiness@miandgei.com
Call: +1 (888) 890-2614
